Fragmented, siloed data
Teams, network, and device data live in separate systems, making it nearly impossible to get a complete picture of any call issue.
You can’t fix what you can’t see.
But there’s a better way.
Managing Microsoft Teams call quality shouldn’t feel like firefighting. But without unified visibility and actionable data, that’s exactly what support teams are doing — every day.
You can’t fix what you can’t see.
But there’s a better way.
Managing Microsoft Teams call quality shouldn’t feel like firefighting. But without unified visibility and actionable data, that’s exactly what support teams are doing — every day.
Too many support tickets, too few insights
Support teams get flooded with complaints but lack the clarity to act quickly or decisively.
Long troubleshooting times
What should take minutes can take hours or even days — draining resources and delaying fixes.
Difficult cross-team coordination
Multiple teams must be pulled into every incident, leading to delays, duplication, and frustration.
Blame-shifting and unclear responsibilities
Without shared data, teams argue over causes instead of solving problems.
No visibility into remote/home office issues
Most tools stop at the corporate edge, leaving you blind to what’s happening in users’ homes
See the whole picture. Fix the real issue. Fast.
A smarter way to monitor, analyze, and support Microsoft Teams calls.
TrueDEM was built to solve what generic tools overlook: the need for real-time, end-to-end clarity. Whether your users are in the office or remote, TrueDEM reveals the full call experience so your IT team can act with confidence — not guesswork.
See the whole picture. Fix the real issue. Fast.
A smarter way to monitor, analyze, and support Microsoft Teams calls.
TrueDEM was built to solve what generic tools overlook: the need for real-time, end-to-end clarity. Whether your users are in the office or remote, TrueDEM reveals the full call experience so your IT team can act with confidence — not guesswork.
Remote Endpoint Insights
Uncover Wi-Fi issues, local bottlenecks, and device limitations that typical tools miss.
Unified View for All Teams
Give support, network, and UC teams a single source of truth — so they work together, not against each other.
End-to-End Visibility
Follow the complete journey of every call — from the user’s device to Microsoft’s cloud.
Near Real-Time Monitoring
Stay ahead of complaints by identifying issues during the call, not after.
Analyzing a bad Teams call in 5 steps
- Step 1: Access Real-Time Call Data
- Step 2: Spot Affected Participants
- Step 3: Analyze the Affected Participants Experience’s
- Step 4: Pinpoint potential Sources
- Step 5: Diagnose & remediate the Root Cause
Analyzing a bad Teams call in 5 steps
- Step 1: Access Real-Time Call Data
- Step 2: Spot Affected Participants
- Step 3: Analyze the Affected Participants Experience’s
- Step 4: Pinpoint potential Sources
- Step 5: Diagnose & remediate the Root Cause
TrueDEM Success Stories
TrueDEM Success Stories
TrueDEM provides client telemetry information and combines it with Microsoft CQD and Call Analytics so that all relevant details for troubleshooting are in one place. Helpdesk efforts are very much reduced now and we are using the TrueDEM insights for a proactive infrastructure optimization.
Björn Bendix | IT Adminstrator Deutsche MTM-Gesellschaft Industrie- u. Wirtschaftsberatung mbH
Pharmac entered the Covid lockdowns with a robust Business Continuity Plan but once all staff began working from home, we realized that staff members’ home Wi-Fi and internet connections presented a major blind spot to troubleshooting performance problems while being the most common cause of them. TrueDEM gives us granular visibility of those factors plus a wealth of relevant information on laptop performance in a single ‘pane of glass’. Our Service Desk team members are grateful for such a comprehensive and intuitive tool.
Alan Woods | Infrastructure Service Manager at Pharmac, NZ
As using Microsoft 365 in the cloud, it is easy to put a fault on Microsoft or network whenever there is an issue occurring because it is difficult to determine where along the path from user to Microsoft service lies the source of a service delivery problem. With TrueDEM, it enhanced our visibility so that we could see the data from a user computer all the way to the Microsoft Service, which helps us for faster troubleshooting and better understanding of the issue.
Jicky Li | Senior Manager IT at IIC – INTERSPORT International Corporation GmbH
Built for Microsoft Teams. Trusted by Enterprise IT.
We know how frustrating it is to work in the dark — switching between tools, second-guessing root causes, and reacting to user complaints after the damage is done. That’s why we built TrueDEM: to give IT teams the visibility they’ve been missing.
Unlike traditional monitoring approaches, TrueDEM delivers true end-to-end insights — from the user’s device and local network all the way to Microsoft’s cloud services. No more fragmented data. No more guesswork. Just clear, actionable answers when you need them most.
This is why enterprise IT teams trust TrueDEM. Because it was built with their daily challenges in mind — to reduce support load, accelerate resolution time, and turn reactive troubleshooting into proactive service delivery.
35,000+
users monitored
75%
faster resolution times
41%
fewer poor-quality calls reported
Your Path to faster MS Teams Call Troubleshooting
Book an intro session. We’ll walk you through the possibilities, answer your questions, and show you how to unlock clarity in Microsoft Teams troubleshooting.
Your Path to faster MS Teams Call Troubleshooting
Book an intro session. We’ll walk you through the possibilities, answer your questions, and show you how to unlock clarity in Microsoft Teams troubleshooting.
Let’s Talk About Your Teams Challenges
Tired of long troubleshooting times, recurring issues, or blind spots in your Microsoft Teams support? With TrueDEM, you get real-time, end-to-end visibility — so your team can solve problems fast and prevent them before users notice.
In a short consultation, we’ll walk you through the platform, answer your questions, and help you evaluate how TrueDEM fits into your environment.
What you get:
- Comprehensive Technical Insight
- Exclusive Evaluation Period
- Transparent Licensing Information
- Customized Pricing Proposal
No pressure, no hard sell — just clarity.
Which side of the table do you want
your IT team to be on?
| Status Quo without TrueDEM | Your Transformation with TrueDEM |
|---|---|
| Troubleshooting takes days, if root cause is found | Troubleshooting in minutes, not hours |
| Constant firefighting after issues are reported | Proactive alerts before users complain |
| Fragmented data across multiple systems | Full visibility from endpoint to cloud |
| Reliance on assumptions and cross-team guessing | Empowered IT teams with actionable insights |
| Repeated complaints and declining satisfaction | Consistently better user experience and SLAs |
Which side of the table do you want
your IT team to be on?
| Status Quo without TrueDEM | Your Transformation with TrueDEM |
|---|---|
| Troubleshooting takes days, if root cause is found | Troubleshooting in minutes, not hours |
| Constant firefighting after issues are reported | Proactive alerts before users complain |
| Fragmented data across multiple systems | Full visibility from endpoint to cloud |
| Reliance on assumptions and cross-team guessing | Empowered IT teams with actionable insights |
| Repeated complaints and declining satisfaction | Consistently better user experience and SLAs |
