In today’s hybrid work world, Microsoft Teams has become the central hub for internal and external communication with M365 as the backbone of company processes. But what happens when that crucial platform is plagued by poor call quality and performance issues? These problems don’t just frustrate users; they disrupt workflows and erode productivity.
This solution briefing will provide a comprehensive overview of TrueDEM – our digital experience management solution built specifically for M365 and Microsoft Teams.
Why, What and How using real-world examples from our customers, Christoph and Arne will explain you how TrueDEM’s unique capabilities allow you to proactively monitor, troubleshoot, and optimize call quality and the overall digital experience across your Microsoft 365 environment.
Key Take aways
- Why is TrueDEM designed the way it is?
- What are the unique capabilities that ensure seamless, high-quality M365 collaboration for your team?
- How does TrueDEM proactively monitor and help optimize Microsoft Teams call quality and M365 performance even in a hybrid work environment?
Part I
Arne explains how TrueDEM shifts IT monitoring from traditional server-centric methods to a user experience-focused approach, enabling continuous, real-world monitoring across both office and remote environments.
He highlights TrueDEM’s strengths in providing end-to-end visibility, especially for the streamlined troubleshooting of Teams meetings, by analyzing device, network, and application performance to deliver actionable insights and provide clarity about the area of responsibility (AoR) and attention (AoA).
Part I ends with a look at the DEX and Microsoft Enterprise Voice market comparing TrueDEM with market leaders, such as nexthink, ThousandEyes and Audiocodes emphasizing TrueDEM´s complementary role.
Part I
Arne explains how TrueDEM shifts IT monitoring from traditional server-centric methods to a user experience-focused approach, enabling continuous, real-world monitoring across both office and remote environments.
He highlights TrueDEM’s strengths in providing end-to-end visibility, especially for the streamlined troubleshooting of Teams meetings, by analyzing device, network, and application performance to deliver actionable insights and provide clarity about the area of responsibility (AoR) and attention (AoA).
Part I ends with a look at the DEX and Microsoft Enterprise Voice market comparing TrueDEM with market leaders, such as nexthink, ThousandEyes and Audiocodes emphasizing TrueDEM´s complementary role.
Part II
Christoph provides a technical overview about TrueDEM and demonstrates the wealth of information the solution provides – from aggregated tenant wide perspective drilling down into locations, networks to individual user experience.
Many dashboards are shown and explained such as Environment Status, M365 App Status, Microsoft 365 Health and TrueDEM´s fully automated M365 Outage reporting.
With focus on Teams call quality troubleshooting, Christoph digs deeper into TrueDEM Teams real-time telemetry, pattern detection, call insights, device state, WiFi problems, corporate network and global ISP performance.
Part II
Christoph provides a technical overview about TrueDEM and demonstrates the wealth of information the solution provides – from aggregated tenant wide perspective drilling down into locations, networks to individual user experience.
Many dashboards are shown and explained such as Environment Status, M365 App Status, Microsoft 365 Health and TrueDEM´s fully automated M365 Outage reporting.
With focus on Teams call quality troubleshooting, Christoph digs deeper into TrueDEM Teams real-time telemetry, pattern detection, call insights, device state, WiFi problems, corporate network and global ISP performance.
Prefer a live demo? Book a short consultation and we will walk you through the platform, answer your questions and help you evaluate how TrueDEM fits into your environment.
